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Here are some questions that are often asked to us. We categorized
such inquires into About our Company, About our Products and About our Services
to provide you an organized information about Al Otaiba Communications. Answers
were also provided to give more facts about our company.
Simply click your chosen category and questions and its respective answers will
be provided to you.
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Our Company name is Al Otaiba Communications. However,
GSMPRO.com, GO and SAMA are trademarks owned by Al Otaiba CommunicationsWhat
is the name of your company? |
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The company is located in Dubai, The United Arab Emirates
Where does the company located? |
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The company total branches and retail outlets are
six and spread throuthout the UAE How many branches/retail stores you have? |
The company is 12 years old and established in the
year 1996 How old is your company and at what
year it was established? |
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Yes. Al Otaiba Communications is member of Al Otaiba
Group of CompaniesIs your company part of group of companies? |
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The owner of the company is Mr. Khalaf bin Saif Al
Otaiba and he is also the CEO Who is the owner of the company? |
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No. But soon shall have branches within the Middle
East, and shall have offices in Saudi Arabia, Iran and Egypt. Do you have
branches outside UAE? |
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We have about 60 employees and shall grow to over
75 by next year 2009How many employees do you have? |
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We have about $20 Million but we aim to double this
number of triple it in the next three years. What is your yearly turnover? |
We have five business models those are;
1. C-Store
supply
2. Super Store Supply
3. Retail outlets
4. Trading
5.
Distribution What are the business models of
your company? |
Yes. We always welcome people want to meet with us,
our address is Office 303, Sh. Mohammed bin Obaid Al Maktoum Building (Hagen Dazes),
Al Diyafah Road, Satwa, Bur Dubai, Dubai, The United Arab Emirates Can we
come to meet with you?
What is your address? |
Our clients are Adonc, Emarat, Enoc, Eppco, Woqod,
CompuMe, Sharaf DG, Plug-Ins, Jumbo, Jackys, Radio Shack, Virgin, Telefonika, EON,
i2, E-Max, Carrefour, Union Coop, Geant, Hyper Panda, Spinneys, Choitram, Lal's,
Abu Dhabi Coop, Dubai Duty Free etc. We sell to end users only through our retail
outletsWho is your clients?
And do you sell to end users? |
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Sitecom, Sweex, MrHandsfree, Premier, COWON, Hawking,
Planex PCI, GeCube, Synology, Mobile Gear, also we do Nokia, Sony Ericsson, Motorola,
Imation, HP, Epson etc. What are the brands that you deal with? |
We do have many which you can see them on Products
by Category but to mention a few we do Networking, Computer Accessories, Telecom,
Adapters, Consumables, Storage, Media etc. What are the product categories
that you have? |
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Our products are from Europe, US and some Asian countires
What is the origin of your products? |
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We do have super quality products which justify the
long years of warranty What is the quality of your products? |
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Yes. You are always welcome to see and test our products
either within our stores or our partner stores Can we see the products and
test them? |
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You can see them and buy them from our retail outlets
and you can know them from retail link of this site or you can check with our partners
such as C-Stores or Super Stores Where can we see the products and buy them? |
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The products we sell are very durable and works perfectly
without any problem, you can use it at home or office and shall never need to change
it How durable are the products? |
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Yes. We cover all our products with warranty that
is not less than a year and it could even reach 10 years Does the product
covered by warranty? |
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Yes. In most cases we have all the products available
in our warehouse and within our stores or partners stores Does the product
always available in stock? |
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Yes. We do ship outside UAE but it depands on the
size of the order and the country you are in Do you ship the products outside
UAE? |
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No. Not at the moment but we are working on e-commerce
site to allow all our customers to buy our products from their homes or offices
Can I buy your products online? |
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We do have hundreds of different products that shall
cover all your requirement and need of telecom and technology How many products
do you have? |
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You can download the drivers and the frimwares from
our websites, however, you also able to do so from the brand site direct too
Where can I download drivers or firmwares? |
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You can complain by filling the complain form of this
site and submit it to us and we shall follow your complain to end, however, if it
did not work you can call our toll free 800 4649 and find out the status of your
complain, also you can come to the service center if the issue too urgent.
How can I complain for my defective products? |
The Service Center is located in G8 at Grould Floor
in Computer Plaza, Al Ain Center, Bur Dubai, Dubai, UAE . Yes and the toll free
number is 800 4649 Where can I find your service center?
Is there any Toll Free? |
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Yes. By clicking on Service Page and follow the proper
link Can I complain online? |
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All our stores work on Friday except of the Service
Center which work in all days but not on FridayDo you work on Friday? And
what is your business hours? |
Yes. If you buy our products from our retail outlets
and even from our partner outlets, we shall come and install the products 100% free
of charge Can you install the products in
my home or office? |
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